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The many servers approach (Call manager, Hosted Unified contact Center) is just one of the reasons killing Cisco in this space." Gokul adds: "Cisco’s hosted solutions have quite a few chinks in their armour.

Most hosted services look at browser based agent desktops and though CAD ( Cisco Agent Desktop) is available in a browser based edition, there are a few shortcomings.

It does not have support for call control, very limited integration touch points with external applications, agent state is not available, supervisory monitoring is not available and outbound ( Dialer) is not supported.

It can easily be argued that these can be built  using Cisco’s CTIOS Toolkit, but the fact remains that the existing out of the Box CAD don’t have the needed features.

Add to this the fact that Supervisor Desktop (CSD) is not web based ( it’s a thick client) and CAD  cannot work with the traditional TDM ACDs, it pretty much closes a lot of doors for Cisco." Do you agree with Gokul?

  Cisconet's blog Reply Delicious Digg Reddit Furl Permalink Read more about:Convergence / VoIP Cisco Nortel Telmex Yes Submitted by sham (not verified) on Thu, 04/26/2007 - 11:54am.

Yes ..

Those who knows the voice knows ..Cisco ...

The many servers approach (Call manager, Hosted Unified contact Center) is just one of the reasons killing Cisco in this space." Gokul adds: "Cisco’s hosted solutions have quite a few chinks in their armour.

Most hosted services look at browser based agent desktops and though CAD ( Cisco Agent Desktop) is available in a browser based edition, there are a few shortcomings.

It does not have support for call control, very limited integration touch points with external applications, agent state is not available, supervisory monitoring is not available and outbound ( Dialer) is not supported.

It can easily be argued that these can be built  using Cisco’s CTIOS Toolkit, but the fact remains that the existing out of the Box CAD don’t have the needed features.

Add to this the fact that Supervisor Desktop (CSD) is not web based ( it’s a thick client) and CAD  cannot work with the traditional TDM ACDs, it pretty much closes a lot of doors for Cisco." Do you agree with Gokul?

  Cisconet's blog Reply Delicious Digg Reddit Furl Permalink Read more about:Convergence / VoIP Cisco Nortel Telmex Yes Submitted by sham (not verified) on Thu, 04/26/2007 - 11:54am.

Yes ..

Those who knows the voice knows ..Cisco ...

The result was Thursday's countywide forum where they urged more than 100 participants to flood Knox County school board members with e-mails and calls about their opposition to the rezoning plan and ask them to vote "no." The event, at the Knoxville Expo Center in North Knoxville, was held six days before the school board votes on the rezoning plan.

Organizers also encouraged participants and their friends to attend the school board's meetings Monday and Wednesday as a show of force.

"We hope school officials realize there are strong communities out there and they mean a lot to the residents," said Pamela Treacy, an organizer from Farragut.

All eight organizers chipped in for the rental of the Expo Center, Treacy said, but she declined to say how much.

Public outcry has been strong over the rezoning plan since school officials released it earlier this month.

Many have said it divides communities because it rezones students to different high schools.

On Thursday, dotting the Expo Center were signs urging residents that "One Call Could Make a Difference" and others asking, "Have You Emailed the School Board?

" There were also handouts that asked participants to check their top three concerns about the ...